Return Policy and Process:
Returning an item to us is easy and hassle-free. Follow these steps to initiate a return:
1. Contact Customer Service: Reach out to our customer service team via email at support@dhari.ca or Chat. Our team is available Monday to Friday, 9 AM to 5 PM EST.
2. Provide Order Details: Have your order number and the reason for the return ready. This will help our team process your request more efficiently.
3. Receive Return Instructions: Our customer service team will provide you with detailed return instructions, including the return address and any necessary shipping labels. Please follow these instructions carefully to ensure a smooth return process.
4. Prepare Your Package: Safely pack the item you wish to return, including all original packaging, accessories, and documentation. Make sure the item is secure to prevent any damage during shipping.
5. Ship the Item: Follow the provided instructions to ship the item back to us. You may use the shipping carrier of your choice, but we recommend selecting a trackable shipping method for your peace of mind.
Our Return Policy: We offer a 30-day return policy for exchange or refund. If you are not satisfied with your purchase, you can return it within 30 days of receipt for an exchange or refund, subject to our return guidelines.
Easy Return Process: We've designed our return process to be straightforward and user-friendly, ensuring you can return your item with minimal effort.
Once we receive your returned item, we will inspect it and process your return promptly. You will receive a confirmation email once the return has been processed. Refunds, if applicable, will be issued to the original payment method within a specified timeframe.
If you have any questions or need further assistance at any stage of the return process, please don't hesitate to contact our customer service team. We are here to help and ensure you have a positive experience with us.
Thank you for choosing us, and we appreciate your understanding and cooperation in the return process!